All Systems Operational

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Welcome to Cigna/Evernorth - ConversationalAI - Cloud Instance Status Page

Uptime over the past 90 days. View historical uptime.
Kore XO Automation AI Operational
90 days ago
99.92 % uptime
Today
Kore Public APIs Operational
90 days ago
99.92 % uptime
Today
XO Uptime Operational
90 days ago
99.92 % uptime
Today
XO Builder Operational
90 days ago
99.92 % uptime
Today
XO Administration Operational
90 days ago
99.92 % uptime
Today
Analytics API/Trino Operational
90 days ago
99.92 % uptime
Today
Kore Voice AI Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Third-Party(AWS) Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 1, 2026

No incidents reported today.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
Investigating major incident with the XO platform
Resolved - This incident has been resolved.
Mar 27, 05:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 05:20 UTC
Investigating - We are currently experiencing an outage with the XO platform. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: https://caicigna-status.kore.ai
Mar 27, 04:58 UTC
Investigating Analytics API Outage on the XO Platform
Resolved - This incident has been resolved.
Mar 27, 05:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 05:21 UTC
Investigating - We are currently experiencing an Analytics API outage with the XO platform. Please note that there is NO IMPACT to the end user conversations. However, our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: https://caicigna-status.kore.ai
Mar 27, 05:02 UTC
Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

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