Investigating Analytics API Outage on the XO Platform

Resolved

This incident has been resolved.
Posted Mar 27, 2026 - 05:32 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 27, 2026 - 05:21 UTC

Investigating

We are currently experiencing an Analytics API outage with the XO platform. Please note that there is NO IMPACT to the end user conversations. However, our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: https://caicigna-status.kore.ai
Posted Mar 27, 2026 - 05:02 UTC
This incident affected: Kore XO Automation AI (Analytics API/Trino).